Return & Refund Policy

1. Returns and Exchanges 

1.1 Returns 

We accept returns on most Products within 30 days of receipt, for Products that HAVE NOT BEEN OPENED, USED or ALTERED, and with ALL tags and/or stickers attached AND accompanied with original Sale receipts. 

1.2 Exchanges 

a) All exchange notices must be received to our office within 30 days of receiving your order. We will do our best to fulfill your exchange request. 

b) If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy. 

1.3 Returns Procedure 

a) If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition within 30 days, from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. 

b) In case of dispute, we also recommend you retain proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please Contact Us with the appropriate order details so we may provide you with a Return Address. 

c) All returns must be received by our office within 30 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us. 

d) For Returns, we will be able to process your Refund for you in the form of store credit within 14 days of us receiving the returned Product. Please note that original shipping charges are non-refundable. 

e) For Exchanges, we will ship to you the desired Product,within 14 days of us receiving the returned Product, as per our Shipping policy. 

2. Shipping Errors / Damaged Products 

a) At Promise Rings, we are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped. 

b) If you have received a damaged or defective Product, please Contact Us within 7 days of receiving the order to be eligible for a free exchange with a free replacement Product or full refund. 

c) In the case of a refund, we will be able to issue your refund within 14 days of us receiving the damaged or defective. Refunds will be issued through the original method of payment. 

d) For Replacements, we will ship to you a new replacement Product, within 14 days of us receiving the damaged or defective Product, as per our Shipping policy. 

3. Events outside our control 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. 

4. Entire agreement 

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of Products.

5. Restocking Fee

We will not take any restocking fee during the return of the product.

6. Contact Us 

If you have any questions concerning our Shipping and Returns Policy, please feel free to Contact Us.