PromiseRings.com Shipping, Returns & Exchanges Policy
Thank you for shopping at Promise Rings.
1. Our Products
a) Although we have made every effort to display the colors accurately, the images of the Products on our site are for illustrative purposes only.
b) We cannot guarantee that your computer's display of the colors accurately reflects the color of the Products. Your Products may vary slightly from those images.
2. Processing Guidelines
a) All Products on the site are subject to availability and payment being received before your order is processed.
b) We will contact you if the Products you have ordered are out of stock, or if additional information is needed.
3. Shipping and Tracking Number
a) We only ship to addresses located within the United States, through USPS.
b) We provide free shipping for all orders over $20. All other orders are charged a standard shipping fee of $2.95 (for USPS First Class Mail) and $6.95 (for USPS Priority Mail).
c) Please note that the delivery dates stated on the order page are approximate and for guidance purposes only. Actual delivery dates may vary.
4. Delivery Date Estimates; Tracking Number
a) We aim to ship all orders within 24 hrs of your order being placed
b) Once your order is shipped, we will send you a tracking number through email. Please note that it may take up to 12 hours before the tracking number can be updated online.
c) Once an order is processed and shipped out, we are unable to change the delivery address or other aspects of the order.
a) You are required to inspect the delivered Products once you receive you order and ensure that the Products are in “as expected” condition.
b) In the event they are not in an “as expected” condition, please Contact Us as soon as possible, with all necessary information, including photographic proof.
6. Returns and Exchanges
We accept returns on most Products within 30 days of receipt, for Products that HAVE NOT BEEN OPENED, USED or ALTERED, and with ALL tags and/or stickers attached AND accompanied with original Sale receipts.
a) All exchange notices must be received to our office within 30 days of receiving your order. We will do our best to fulfill your exchange request.
b) If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.
6.3 Returns Procedure
a) If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition within 30 days, from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
b) In case of dispute, we also recommend you retain proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please Contact Us with the appropriate order details so we may provide you with a Return Address.
c) All returns must be received by our office within 30 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us.
d) For Returns, we will be able to process your Refund for you in the form of store credit within 14 days of us receiving the returned Product. Please note that original shipping charges are non-refundable.
e) For Exchanges, we will ship to you the desired Product,within 14 days of us receiving the returned Product, as per our Shipping policy.
7. Shipping Errors / Damaged Products
a) At Promise Rings, we are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped.
b) If you have received a damaged or defective Product, please Contact Us within 7 days of receiving the order to be eligible for a free exchange with a free replacement Product or full refund.
c) In the case of a refund, we will be able to issue your refund within 14 days of us receiving the damaged or defective. Refunds will be issued through the original method of payment.
d) For Replacements, we will ship to you a new replacement Product, within 14 days of us receiving the damaged or defective Product, as per our Shipping policy.
8. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.
9. Entire agreement
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of Products.
10. Contact Us
If you have any questions concerning our Shipping and Returns Policy, please feel free to Contact Us.